Singapore Air no longer sells tickets through Flight Centre.

Flight Centre no longer sells Singapore Air flights. Singapore Airlines has notified its Frequent Flyer members that as a result of a “commercial impasse” Singapore Air airfares may no longer be available for purchase through Flight Centre outlets.

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Singapore Airlines

Singapore Airlines has notified its Frequent Flyer members that as a result of a “commercial impasse” Singapore Air airfares may no longer be available for purchase through Flight Centre outlets.

The airline issued a brief statement overnight, claiming it had failed to reach a deal with Flight Centre. “Singapore Airlines has agreements in place with other major travel agents and our flights can be booked as per normal through all other travel agency groups, or online at singaporeair.com.au,” it said.

So, if you want to fly with Singapore Airlines, book online or use a travel agent other than Flight Centre.

Here is the text of the notice that they sent out to their customers:
Singapore Air - Flight Centre Notice

Dear…,
As a valued KrisFlyer member, I am writing to inform you that as a result of a commercial impasse with Flight Centre, Singapore Airlines airfares might not be available for purchase through Flight Centre retail outlets.
Singapore Airlines is still committed to giving our customers great value fares. Singapore Airlines has agreements in place with other major travel agents, and our flights can be booked as per normal through all other travel agency groups, or online at singaporeair.com.au
Thank you for your continued support. We look forward to welcoming you on board again soon.

With best wishes,

Dale Woodhouse
Manager Passenger Marketing, Australia
Singapore Airlines

Interesting enough, the Flight Centre’s website still has a page on Singpore Airlines, which says “You can easily search for discount flights for Singapore Airlines with us at Flight Centre.

Singapore Air - Flight Centre

Singapore Airlines has issued a formal media statement saying that the issue which created the split was an “agency incentive agreement in the 2009/10 financial year”.

“As Singapore Airlines could not accede to all of Flight Centre’s demands, we understand Singapore Airlines airfares might not be available for purchase through Flight Centre retail outlets in Australia and New Zealand,” adds Subhas Menon, Singapore Airlines Regional Vice President South West Pacific.

Hopefully an agreement will soon be found between Singapore Airlines and Flight Centre, as both companies are reputable players on Australian travel and tourism market.

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The review "Singapore Air no longer sells tickets through Flight Centre." was last updated on 17/04/2015.

  • As a senior consultant to FCL Limited this is no loss to me, I convert every SQ enquiry to another carrier. My client’s trust me to reccommend a prefered carrier and when there is an issue to a booking…I will sort out the problem!

    And….
    (a) NO lengthy hold times on the phone to SQ.
    (b) NO International call centres.
    (c) Part of the finance stay’s in Australia.
    (d) The web has no verbal terms and conditions.
    (e) I can offer discounts!

    Why should someone book on the web when I can offer a better service…Bugger U SQ!

  • GOOD WORK SQ

    I THINK THIS IS GREAT! IT WILL HELP SQ TO BRING THEIR PRICE DOWN AND ALLOW EVERYONE TO FLY AT LOWER COST.

  • John D

    I agree that Flight Centre must have good commercially-based reasons not to sell SQ fairs again. But to an average traveler, especially with a few Singapore Air frequent flier points, it’s a bit of a blow not to be able to go to Flight Centre for SQ tickets. I wonder if Flight Centre still sells code-share flights (e.g., Lufthansa) which use SQ, but in theory not SQ flights?

  • Luke

    Singapore Airlines need to have a good look at themselves. Why would Flight Centre wish to sell Singapore when SQ refuse to pay the consultants commission they can earn from other airlines.
    I won’t be flying SQ again and will be recommending that friends, family and colleagues do the same.